Ticket & Venue Information & Policies

Refunds

All sales are final. There are no refunds on tickets except for canceled events that are not rescheduled. Arts Bonita does not offer refunds on the purchased tickets. In rare circumstances when a performance may be canceled (due to extreme weather, artist absence, or other unavoidable situations) we offer refunds or replacement tickets for another performance.

 

Exchanges

All exchanges are subject to availability. Tickets must be exchanged no later than 48 hours before the performance. There is a $5 per ticket exchange fee, plus any difference in ticket price. However, if the per ticket price of the new performance is lower than the per ticket price of the original performance, no difference will be refunded to the patron. The $5 per ticket exchange fee applies in this instance as well. Ticket exchanges must be made in person at the Center for Performing Arts during normal operating hours, 10am to 4pm Monday thru Friday.

There are NO exchanges on group sales or complimentary tickets.

 

Missed Performances

There is no compensation for missed performances.

 

Share a Show

If you are unable to attend a performance, please return your tickets to the Center for Performing Arts at least 48 hours (week days only) in advance of the show. Even if we are unable to distribute these tickets, a tax-deductible receipt will be sent to you via email, thanking you for your donation.

 

Group Sales

Groups of 20 or more can take advantage of a 20% discount for selected events. Please contact our office for assistance 239-495-8989.

 

Show Start Times/Late Seatings

Arts Bonita works closely with performers to start all shows on time. All patrons are required to be seated before a performance begins. Late seating will be done at breaks in the performances, during performer designated times or at the decretion of Front of The House Manager. Lobby doors open one hour prior to performance. Auditorium doors open one-half hour prior to performance.

 

Child Policies

All patrons entering the theater, no matter how young, must have a ticket and the opportunity to occupy a seat. For the enjoyment of everyone, and to allow us to comply with local fire codes, there may be no babies in arms at any Center for Performing Arts performance. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children who are disruptive will not be allowed to remain in the theater. Be considerate of others in the audience and of your young person’s comfort. Children under the age of four are only permitted at Youth Theater Performances. While on Center for the Performing Arts premises, children attending live performances must be accompanied by a parent or guardian at all times.

 

Special Needs and Accommodations

Please advise the Box office of any special needs or wheelchair accessible seating when ordering tickets so that we may make every effort to accommodate you. If a member of your party is in a wheelchair please let us know if the chair is oversized, has any special equipment (i.e. oxygen tank) or whether the party member can transfer from the chair. There are accessible parking spaces located near our two side lobby entrances.

 

Parking

We recommend that all patrons arrive 30-45 minutes prior to show time in order to find parking. A map showing parking lot entrances, our two designated lots, and grass parking areas can be found below.

 

 

Request a Charitable Donation / Donation Policy

The Centers for the Arts supports fundraising events for nonprofit organizations through the donation of performance tickets at our Center for Performing Arts, or select programming opportunities at our Center for Visual Arts. All requests must be submitted online.

Due to the large number of ticket donation requests we receive, we appreciate your compliance with the following guidelines:

  • Requesting organization must be a charitable nonprofit with 501(c)(3) tax-exempt status from the IRS
  • Requesting organization must be in Lee or  Collier county
  • Requests must be received at least six (6) weeks prior to the event. We cannot guarantee fulfillment of requests received less than six weeks prior to event date.
  • Phone, mail or email requests will not be accepted.